Refund policy

Return & Refund Policy 

At Lumina Cozy, we want you to love your purchase. If there is an issue with your order, please contact us an we will be happy to help.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, or incorrect, or with an item missing, please contact us within 14 days of delivery. 

Please include your order number along with clear photos or videos showing the issue. This information may be required for us to process your claim.

After reviewing your claim, eligible orders may receive a replacement or refund at no additional cost. In many cases, you will not be required to return the affected item.

Return and Exchanges 

Because of our fulfillment process, we currently do not accept returns or exchanges for change of mind, personal preference, or incorrect size or color selection. Please carefully review product descriptions, sizing information, and your selected options before placing your order. 

Order Cancellations 

If you need to cancel or modify your order, please contact us as soon as possible after placing it. We cannot guarantee cancellations or modifications after as order has entered processing of fulfillment.

Delayed or Missing Packages 

If your product appears significantly delayed or has not arrived, please contact us so we can investigate the shipment. Carrier delays and other circumstances outside of our control may occasionally affect delivery times.

Refunds

Once a refund is approved, it will be issued to your original payment method. Your banks or card issuer may require additional time to post the refund to your account.

Contact Us

For questions or concerns regarding your order, please contact us at Luminacozy.support@gmail.com