Shipping policy

Shipping Policy 

Thank you for shopping with Lumina Cozy! We are committed to getting your order to you as quickly and smoothly as possible.

Processing Time 

Orders are typically processed within 1-3 business days. Once your order has been processed and shipped, you will receive tracking information by email.

Estimated Delivery 

Most orders arrive within approximately 7-10 business days after shipment. Please note that delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather, or other circumstances outside of our control.

Order Tracking 

Once tracking information becomes available, it will be sent to the email address provided at checkout. Please allow time for tracking information to update after your package has shipped.

Incorrect Addresses 

Please double-check your shipping address before placing your order, If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the address can be changed. 

Lost or Damaged orders

If your order arrives damaged or you experience an issue with delivery, please contact us with your order number and any relevant photos so we can assist you.

Questions

If you have any questions about your order, please contact us at Luminacozy.support@gmail.com